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FAQ
FAQ
Frequently asked questions
General information
Where are your cinemas located?
Which metro stations and bus routes are closest to your cinemas?
Is there parking near your cinemas?
What are the opening hours of the movie theaters?
Are your cinemas accessible to people with reduced mobility?
Do you have an assistive listening devices?
Can we bring outside food to the cinemas?
What is a not-for-profit cinema?
I have a question related to a recent experience in your theatres. Who should I contact?
Where can I send my resumé?
Who should I contact to find out about advertising opportunities in your cinemas?
Programming
How do I know if the film I want to see will still be showing the following week?
When are the weekly schedules posted?
What does “Rating Pending” mean?
Rentals and groups
Is it possible to rent a room in your cinemas?
Is it possible to reserve a screening for a school group?
Ticketing
How much does a ticket cost?
Is there a discount for groups?
How do I know if an online purchase has been processed successfully?
An online ticket purchase has been billed twice, or the amount is incorrect. What can I do?
Can I buy tickets over the phone?
Where can I get a movie card or a gift card for the cinemas?
Do movie cards and gift cards have an expiry date?
How many tickets can I buy for a single screening with a movie card?
What happens if a movie card or gift card is damaged, lost or stolen?
Can more than one person use the same movie card or gift card?
Are movie cards and gift cards purchased at one cinema accepted at your other theatres?
What is your refund policy?